Terms & Conditions
Last Reviewed: 2 June 2022
This Website (“Website”) is operated by MAISON de SABRÉ Pty Ltd ACN 57624081910 (“MAISON de SABRÉ”). Throughout the site, the terms “we”, “us” and “our” refer to MAISON de SABRÉ. MAISON de SABRÉ offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Website and/ or purchasing something from us, you agree to and agree to be bound by the following:
- These Terms & Conditions;
The Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read the Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by the Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If the Terms are considered an offer, acceptance is expressly limited to the Terms.
We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
TERMS OF ORDER
Changes and Cancellations
MAISON de SABRÉ is not liable for incorrectly placed orders, or incorrect input on the personliser and we ask you to double-check your order before finalising your payment.
Once an order has been finalised on our website, we’re unable to amend your order under any circumstances or cancel your order.
Please note, that we won’t personalise an order with any profanity words.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service. We will not honour price changes to orders prior to the change date.
The Prices of Products are expressed in AUD on the Australian website, USD on our global website and Yen on our Japan Website., with also the possibility to pay in your local currencies (on the basis of a daily conversion used for the Website) inclusive of taxes and excluding customs duties, for orders outside of Australia that shall be borne by the Customer.
SHIPPING AND HANDLING
Orders placed before 11 am are dispatched the same day. If you have placed an order over the weekend, please allow up to 1-2 business days to be processed.
In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.
Once your item has been successfully finalised, you will receive a tracking number and notification via email.
Parcels using tracked shipping method means the package will be tracked through to delivery. Please ensure you check with your local national carrier for further updates.
If you have selected ‘Safe Drop’ for your delivery, MAISON de SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address or as a result of electing the ‘Safe Drop’ delivery service.
MAISON de SABRÉ does not take any responsibility for shipping delays and is unable to provide a refund for your order. Shipping travels with Australia Post until it reaches your country of origin and then is transferred to your local post. MAISON de SABRÉ will not be liable for delays with your local post.
Return to sender
MAISON de SABRÉ is not responsible for items returned to sender for the following reasons:
- Incorrect/ insufficient address.
- Unclaimed from the post office.
- Failure to pay taxes/customs fees.
- Closed shipping lanes.
If a package is returned or rejected, it is the customer’s responsibility to email firstname.lastname@example.org to arrange redelivery. Please note that you may be liable to pay for postage costs.
The Client Services team will provide as much assistance as possible to trace a missing parcel, however, it is the customer’s responsibility to follow up with their local carrier.
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is, FREE.
Australia Post Express Shipping: 1-3 Business Days for Metro areas and up to 7 business days for regional areas. The cost for express shipping is $6.99.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
International Standard Shipping: 10 -15 Business Days. The cost of international Standard Shipping is, FREE.
International Express Shipping: 6-10 Business Days. The cost for international express shipping is $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Due to Public National holidays and or COVID-19 shipping timeframes can be impacted, due to limited flight capacities and different restrictions in place worldwide. For more shipping timeframes, click here.
Taxes/Duties and Custom fees
Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
There may be taxes or duties applied by customs towards your order when, or after delivery is made. Please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ. The Prices of Products are expressed in AUD on the Australian website, USD on our global website and Yen on our Japan Website., with also the possibility to pay in your local currencies (on the basis of a daily conversion used for the Website).
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
All products are subject to availability. MAISON de SABRÉ will endeavour to ensure all quantities and imagery displayed online are true and accurate, however, will not be liable for any products that are not available at the time of your checkout.
Errors or modifications can exceptionally occur, notably in the event of simultaneous orders of the same Product by several Customers.
In the event the Product is found unavailable after placing the order, MAISON de SABRÉ shall inform the Customer by e-mail as soon as possible, by offering that he/she/it either order another Product available on the Website as a replacement or cancels his/her/its order at no cost.
MAISON de SABRÉ shall not be held liable in the event of stock shortage or unavailability of Products for orders not yet accepted by MAISON de SABRÉ.
MAISON de SABRÉ reserves the right to change at any time and without prior notice, the Products offered on the Website.
MAISON de SABRÉ reserves the right to terminate or cancel orders when there has been a website malfunction, technical disturbance or incorrect price displayed. Notification to the customer will be immediately sent and any payment received from the customer will be refunded.
All MAISON de SABRÉ products are branded with gold foil and will have the “MAISON de SABRÉ” logo present. This applies to all monogrammed products, including those personalised with the ‘Silver Monogram’ customisation option except our pouch collection.
Colour and Imagery
MAISON de SABRÉ efforts are made to ensure that the colour and pattern of the Products whose photos are displayed on the Website are faithful to the original Products, variations may occur, notably due to the technical limitations of colour reproduction on the Customer’s computer equipment. Consequently, MAISON de SABRÉ cannot be held liable for non-substantial errors or inaccuracies of photographs or graphic representations of Products appearing on the Website.
PROMOTIONS & DISCOUNT CODES
MAISON de SABRÉ will not produce or distribute discount codes unless stated otherwise. Promotions and discounts will be announced via social media and email outlets. Once a promotion or sale has ended under no circumstances will MAISON de SABRÉ extend the offer.
If a discount code is valid, it is the customers’ responsibility to apply this to their order at checkout. MAISON de SABRÉ is not liable or obligated to apply any discount codes once an order has been processed.
If a product has been sold with a discount, this product cannot be returned unless being proven faulty.
All sale items and products purchased from The Outlet are final sales. Sale prices will not be honoured outside of the specified sale dates. Discount codes cannot be applied to sale items. Should an item be deemed faulty, it will be replaced. Returns Policy can be found here.
RETURN AND EXCHANGE POLICY
Under no circumstances will monograms or customised products be accepted for return due to a change of mind. We do not refund or exchange. If your item is deemed a manufacturing fault, your item at the discretion of MAISON de SABRÉ may be replaced.
MAISON de SABRÉ is not liable for incorrectly purchased products. If an item is incorrect, MAISON de SABRÉ is unable to exchange, replace or refund these products.
To be eligible for a return, your item must be NOT personalised, unused and in the same condition that you received it. It must also be in the original packaging and not be permanently on sale and or purchased from The Outlet.
Shipping costs for approved returns are covered by the customer and are non-refundable.
If your product is deemed a manufacturing fault, MAISON de SABRÉ will replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be a manufacturing fault.
Our products are covered by a 1-year warranty from the day they were bought when used under normal conditions and for the purpose intended.
This warranty covers faults in workmanship and doesn't apply if the damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
Discolouration on a light coloured product is not covered under warranty. Please avoid, denim and any dark colours that may stain and transfer on the leather. Hardware discolouration is not included in the warranty and can change due to perfumes, moisture and hard use.
Try not to overstuff your product or put things in there that don’t belong. As an example, if you do put more cards in your Card Case or Card Holder than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.
In order to make a warranty claim, you need to have purchased your MAISON de SABRÉ through our website and you must provide proof of purchase and photos of the manufacturing fault. If there are no photos to be provided or evidence of a manufacturing fault, then you will not be eligible for a replacement under the warranty.
If your item has been replaced within our warranty period, your warranty timeframe does not restart and still stands from the first original purchase and the 1-year timeframe.
The MAISON de SABRÉ warranty sits alongside applicable consumer protection law.
MAISON de SABRÉ offers a 3-month warranty on Monogramming, from the day they are stamped and sent by MAISON de SABRÉ when used under normal conditions and for the purpose intended. If you notice that your item has a stamping defect from when you received your order, please contact our Client Services team.
Normal wear and tear, rubbing, moisture and heat are not considered a fault and won’t be covered in the warranty.
At the risk of stating the obvious, please note that in time and regular use, your monogramming may fade.
All customer enquiries can be made to our Client Services team at email@example.com. Enquiries will be responded to within a period of 24-48 business hours.
- For career opportunities, contact firstname.lastname@example.org.
- For PR and Collaboration enquiries, contact email@example.com.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
MAISON de SABRÉ use the words ‘MAISON de SABRÉ’ as a trademark in Australia (‘Trade Mark’). You are not permitted to use the Trade Mark or any other trademarks which belong or are licensed to MAISON de SABRÉ or any of MAISON de SABRÉ’s Intellectual Property which includes but is not limited to copyright material, confidential information, designs and other content located on the Website without MAISON de SABRÉ’s prior written authorisation.
The information, images and text on the Website are copyrighted to or licensed to MAISON de SABRÉ. Trademarks used on the Website to describe other companies and their products or services are trademarks that belong to or are licensed to those companies (Other Trade Marks). The Other Trade Marks are displayed on the Website to provide information to you about other products or services which are used by MAISON de SABRÉ via the Website. You agree not to download, copy, reproduce or in any way use the Other Trade Marks without authorisation from the owner/s of the Other Trade Marks.
You acknowledge that you are expressly prohibited from using the phrase ‘MAISON de SABRÉ’ or any part of the Website domain name without the written consent of MAISON de SABRÉ.
INFORMATION AND LIABILITY
You acknowledge that MAISON de SABRÉ is not liable or responsible for any errors or omissions in the content of the Website. The information contained on the Website is provided for general information purposes only. MAISON de SABRÉ makes no warranties as to the accuracy, completeness or health risks in relation to the recommendations, information or material contained on the Website.
You acknowledge that there are risks associated with using the internet and to the fullest extent permitted by law, MAISON de SABRÉ or its affiliates or subsidiaries are not liable for any direct or indirect damages or losses arising by way of your use or access to the Website.
You acknowledge that MAISON de SABRÉ makes no warranty that the Website will meet your User requirements or that the information contained on the Website or your use of the Website will be uninterrupted, timely, secure, error-free, accurate, virus-free or compliant with legislation or regulations.
You acknowledge and agree that MAISON de SABRÉ has no liability of any kind either express or implied with respect to any claims arising in any way from your use of the Website, by virtue of the information provided or contained on the Website.
You acknowledge that MAISON de SABRÉ may from time to time improve or make changes to the Website to upgrade the security on the Website, update information on the Website or for any other reason in MAISON de SABRÉ’s sole discretion.
You acknowledge that you are responsible for ensuring the protection of your electronic equipment when accessing or browsing the Website and unreservedly hold MAISON de SABRÉ harmless with respect to damage sustained to your electronic equipment or losses incurred by you as a result of the Website.
MAISON de SABRÉ is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
USE OF WEBSITE
You acknowledge that your use of the Website is undertaken at your own risk and you unreservedly indemnify MAISON de SABRÉ from any responsibility in respect of information or content listed on the Website or any linked Websites not controlled by MAISON de SABRÉ.
You agree not to engage in any activity that is disruptive or detrimental to the operation or function of the Website. You are prohibited from posting or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Website. MAISON de SABRÉ may prevent you from accessing the Website if in MAISON de SABRÉ’s sole opinion you have violated or acted inconsistently with the Terms.
You acknowledge that items that are advertised on displayed on the Website may not be available to purchase at the time you access the Website. All prices on the Website are in Australian dollars (AUD) and include applicable Goods and Services Tax (GST).
The risk of loss and title for products purchased on the Website by you passes to you upon our delivery of the products to the carrier.
MAISON de SABRÉ, from time to time, may use technology to improve security on the Website and you agree to cooperate with MAISON de SABRÉ and you are responsible to check and read the amended Terms.
MAISON de SABRÉ uses its best endeavours to ensure the use of the best technology to protect its Users but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website. You acknowledge that you are responsible for ensuring the protection of your electronic equipment and unreservedly indemnify MAISON de SABRÉ from any responsibility in respect of damage to any electronic equipment as a result of your use of the Website.
If any part of the Terms is held to be illegal or unenforceable, you authorise MAISON de SABRÉ to amend or sever that part of the Terms to make that part legal and enforceable or to ensure that the remaining parts of the Terms remain in full force and effect.
You acknowledge that MAISON de SABRÉ may vary the Terms and you agree to be bound by that variation from that time when that variation is advised. You understand that it is your responsibility to regularly check the Terms so that you are aware of any variations which apply. Your continued use of the Website constitutes your agreement to the Terms and any variations to the Terms.